Pursuing Excellence in the Workplace
Thursday, July 23rd, 2009What’s the most essential resource for the potential success of any business? The unanimous answer, without question, is human resources. When we talk about human resources, we actually mean highly skilled, knowledgeable and consistently effective human resources. The overall level of quality of the people in an organisation can either consistently push it towards success, or drag it down into the abyss of failure.
At present, it’s quite rare for an organisation to be able to readily find top notch people who are already sufficiently skilled and experienced in their chosen fields. Companies often end up recruiting the wrong people or candidates with insufficient prior experience. In such instances, giving them the pink slip - terminating them, may appear to be the simplest way out of such an unfortunate complication, but it’s not always the best answer. Another option, and in some situations a much better way forward, can be intensive training with business coaching fundamentals. Often, this route can become a win-win solution for both the company and the employee - if it’s undertaken wisely. The purpose of training is to impart desired skills and work related knowledge to employees utilising a positive structured approach. This process can even turn “couldn’t-be-worse” employees into valuable organisational assets.
How to get the best results:
When involved in management training, teaching particular skills and knowledge to those who at the moment possess a limited ability, or those with inappropriate skills, can often be a complicated situation. Also, this process can be greatly simplified if the organisation takes on a calm - well thought out, step-by-step strategy.
1. The first thing every company should manage is their own personal expectations with regard to the people they’re attempting to train, as only a small percentage of people will be able to ideally suit any specific career or position. There will be many candidates which will be unsuitable - even unstable, however if only a very few succeed, the future of these companies will be assured.
2. The existing employees can play a crucial role in this development process. They can make all the difference by assisting any new colleagues to feel comfortable in the office settings. A new recruit generally looks around for friendly faces, and a welcoming approach in such a situation can generally help a great deal in boosting everyone’s morale.
3. The employee should be slowly taken through the training process. Training assignments or modules should comprise more of on-the-job tasks rather than classroom coaching, and as with everything - practice makes perfect.
4. The entire process may take more time than expected. So, managers need to be patient with each candidate, as rushing will leave the employees feeling anxious and frustrated from not being able to meet the required standards.
5. Constant communication with the senior management is something that can work wonders for the confidence of new recruits. When they find someone who is patient with them, and ready to guide and motivate them, candidates will usually put forth their maximum effort to learn everything necessary.
6. Last but not least, an organization which invests trust in the capabilities of its people has a greater chance of survival in turbulent times, as its loyal people will give-their-all to pull it through.
Keeping the above considerations in mind, an organisation can, with determination, successfully tackle every training issue which arises. In this day and age, when educational institutes have sprung up all over the world, and are turning out professionals in swarms, finding top notch talent should be “a breeze”, but for whatever reason, finding a really good person for just about any position is downright tiresome. Brave firms tackle these problems head-on by adopting proven scouting strategies and efficient training methodology, so they can - “in a nutshell”, even turn coal into diamonds.
Alan Gillies is the Managing Director of the L2L Group. He specialises in delivering Executive Coaching, Training and Consultancy Services to International Businesses across the World. Want to discover more about these insightful business building success strategies? Get Alan’s essential FREE Business Pack today!